Privacy policy

This policy explains what personal information GlobalMed Transcriptions and Billing Solutions ("GlobalMed", "we") collects through this website, and how we use it.

This website does not collect patient information

Our website and chatbot are not designed to receive protected health information (PHI). Please do not enter any patient information into our forms or chat. Clients exchange patient files only through GlobalMed's HIPAA-compliant systems, under a Business Associate Agreement. See our HIPAA notice.

Information we collect

• Enquiries: your name, work email, phone number, practice or organisation name, specialty and the details you enter in our audit or contact forms.
• AAPC course registrations: your name, email, WhatsApp number, postal address, the course you choose, your current background, your preferred contact time and any message, so our team can contact you and support your AAPC enrollment. [CLIENT TO CONFIRM with counsel whether these details are shared with AAPC]
• Payments for AAPC course enrollment: GlobalMed coordinates payment processing for AAPC course enrollments. [CLIENT TO CONFIRM: who processes these payments (GlobalMed, a bank or payment provider, or AAPC directly); which payment details we keep (for example amount, date, payment method, transaction reference or proof of payment) and for how long; and whether any payment details are shared with AAPC.]

• Chat conversations: messages you send to our website chatbot or WhatsApp number.
• Technical data: device, browser and pages visited, and, with your consent, analytics and advertising cookies.

How we use it

To respond to enquiries and course registrations, support your AAPC enrollment, provide support, improve our services, send the newsletter you confirmed, and meet legal obligations. We do not sell personal information.

Who we share it with

Service providers that run parts of our platform on our behalf: hosting (Vercel), database and authentication (Supabase), video (Bunny.net), payments (Stripe), email (Resend), our chatbot's AI provider, WhatsApp (Meta) and analytics (Google). Each receives only what it needs.

Retention

Invoices are kept as long as tax law requires. Enquiries and registrations that don't go ahead are deleted after [CLIENT TO CONFIRM] months.

Your rights

You can ask to access, correct or delete your personal information, or withdraw consent to marketing, by emailing us. We'll respond within 30 days.

Contact

Email [CLIENT TO CONFIRM privacy contact] with any privacy question.

Postal address: 44 Dilkusha Garden, Near S Block Ext., Model Town, Lahore, PO Box 54700