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Denial management

Recover denied claims, then stop the same denials coming back

We work your denials by value and deadline, appeal what can be recovered, and fix the upstream cause so the same denial doesn't happen next month.

Accounts receivable specialist in a navy hijab on a follow-up call with a headset

Sound familiar?

  • Denied claims age past the appeal deadline.
  • The same denial reasons repeat month after month.
  • Nobody has time to write appeal letters.

Six months with denial management

Denial rate

Before 12% · After 4%

Net collection rate

Before 88% · After 97%

Illustrative figures. Grey bars show before, teal bars after.

What's included in denial management

  • Denial triage

    Every denial categorised by reason code, value and appeal deadline.

  • Corrections and appeals

    Corrected claims resubmitted and written appeals sent with supporting documentation.

  • Root-cause fixes

    Front-desk, coding or payer-rule causes fixed where they start.

  • Denial reporting

    Denial rate by payer and reason, recovered dollars and trends.

How it works

  1. 01

    Backlog review

    We size your open denials and prioritise by value and deadline.

  2. 02

    Recover

    Corrections and appeals go out, oldest high-value first.

  3. 03

    Prevent

    We change the rules, templates or workflows that caused the denials.

  4. 04

    Monitor

    Monthly denial report tracks recoveries and new-denial rate.

Results we work toward

Targets we agree with you from your audit baseline and report against every month.

Denial rate after six months, down from 12% (illustrative)

4%

Appeal success target

70%

Target time to work a new denial

7 days

Questions about denial management

Appeals include clinical documentation, so they are prepared only inside HIPAA-compliant systems under a BAA.

See what better denial management would recover for your practice

Our free audit reviews a sample of your recent claims and shows you the biggest fixes.